Takes ownership and drives personal development and learning by taking action to achieve career ambitions
Constructively questions processes and systems to make improvements
Understands and delivers firm and/or client expectations and beyond
Thinks outside the box to come up with inventive solutions to problems
Provides cutting-edge service by combining technical expertise and original thought to deliver practical and ethical ways to achieve and potentially exceed the firm and/or clients’ ambitions
THE COMPASSION TO RESPECT EVERYONE
Shows an appreciation of the role we all play in creating and maintaining a positive, inclusive and sustainable working environment
Consistently displays an open, approachable, positive and empathetic manner
Aware of the impact of positive and negative behaviour traits in self and others
Takes care of the wellbeing of self and others both in and out of work
Raises concerns and challenges inappropriate behaviour in a timely and constructive manner
THE COMMITMENT TO PUT THE CLIENT FIRST
Fully understands and/or supports each individual clients’ current and future needs and ambitions
Builds trust and influences clients and/or colleagues to gain consensus
Works collaboratively and without boundaries to ensure best service at all times, using colleagues, specialists and support where appropriate
Proactively plans and manages all client relationships and/or contact with integrity and confidentiality
THE EXPERTISE TO DRIVE EXCELLENCE
Consistently displays technical and professional knowledge appropriate to role
Ensures knowledge is up to date and stays abreast of new developments
Openly shares knowledge with colleagues
Is inquisitive and passionate about learning and acquiring new knowledge and experiences
Demands the highest standards among others and intervenes if this is lacking
Applies knowledge to proactively drive the firm’s vision, mission and values and/or client agenda
THE COURAGE TO BE AMBITIOUS
Takes ownership to define and further personal career ambitions in an ever changing world
Embraces changes in technology and new ways of working
Is open minded and positive in understanding the firm’s and/or clients’ ambitions and exploring ways to achieve our shared goals
Uses the latest thinking and inventiveness to explore possibilities and potential opportunities
