The client had purchased products from a large supplier for use on its customers’ floors. The product was defective, which resulted in the customers’ floors failing after a short period. The client was faced with claims from its customers in the region of £3 million.

The client did not have the financial resources to be able to pursue such a significant claim against a large multi-national company. The defendant knew this and delayed matters to force the claimant to incur further costs so it had no option but to drop the claim or settle it quickly.

After spending a year failing to make any headway the client was introduced to Escalate. Once engaged we quickly moved to issue and serve proceedings.

The matter went to mediation and c£1m was offered but this is not enough. The hearing is set for February 2019 although we suspect it will settle well in advance of that to avoid costs.